Dear Patients and Friends of Westmead Dental Practice

We hope this letter finds you and your family in good health.

Our practice will be opening and resuming care on Friday 10th July 2020 but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

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Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

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Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

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You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

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Our practice will communicate with you beforehand to ask some screening questions.You’ll be asked those same questions again at your appointment

We have hand sanitiser that we will ask you to use when you enter the practice. You willalso find some in other places in the practice for you to use as needed.

We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect

Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

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We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

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With the exception of children and patients with carers, patients should come alone. 

Despite recent changes in social distancing, a distance of at least 2 metres must be observed if another patient is present in the dental practice.

Payment should be made by card where possible.

Staff will NOT shake your hand.

If you show symptoms following appointment booking, you should contact the practice by phone.

Please do not arrive early to the practice. Please wait outside the practice until the door is opened for you.

Please do not arrive without an appointment.

Patients should come wearing a face covering if possible.

Thank you for you understanding once more.

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The WDP Team